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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jona Beard

September 19, 2023

5  out of  5 rating by Jona Beard
"Kim and her staff are absolutely amazing. Definitely stop by and speak with them about ALL of your insurance needs. Auto, life, health, mortgages, investment and retirement."

Kelli C.

September 6, 2023

5  out of  5 rating by Kelli C.
"Adasha! Adasha! Adasha! She saved my life. I needed auto insurance ASAP with a quick turn around. She was able to assess my needs and offer discounts I didn’t know I qualified for."


August 25, 2023

1  out of  5 rating by Kookiemya
"I have been with State Farm almost 5 years and I never had this issue!!! If this issue isn’t resolved I will be switching companies. I bundled my home owners policy along with my auto to receive a cheaper premium. 3 weeks later I noticed in my State Farm App the premium amount never changed. I called to inquire as to why, I was told that someone never bundled the two policies together and that is why it’s not reflecting…Well that’s not convenient AT ALL for me because my bill is due in a few weeks. She said they would be sending it up to their billing department to have the amount changed. I patiently waited to see if the amount would update but it never did! I called again to ask what’s going on because my premium is still the same as it was 2 weeks ago, the gentleman couldn’t assist me because he worked in sales but would have someone call me back with a resolution. Someone from their office did call me back and told me that my premium would then drop to $450 not the $360 amount that I was told my policy would be after bundling. I explained to her that my amount is supposed to be in the 360s not the 400s! She stated that they would have to wait until the billing department updates on their end and that any over payment I make I will be credited on my next bill…(my bill never even updated to the $450 amount she said it would my bill stayed at $473.32. So finally on the day my bill is due I called in to get this resolved because I was told my policy would be $362 moving forward with my homeowners policy added!! On 08/25 I called and left a voicemail, someone called me back from this office telling me that I don’t have to pay the total $473 dollar amount and that i only need to pay $372.13. When I informed her the app is showing me that I have to pay the $473, she just brushed it off due to me being in a non payment status. Well of course why would I pay a amount that I’m not supposed to?? I tried to just pay the $372.13 amount but neither the website or app let me do a partial payment I had to pay the full amount it said was due which was the $473.32, even though I was told $362 would be my premium after adding my homeowners policy. It’s sad that people are quick to take your money but are really slow to help when you have a issue, I shouldn’t have to call 3 times to have a issue resolved that honestly I don’t know is resolved!!!"

Vivian Thomas

July 27, 2023

5  out of  5 rating by Vivian Thomas
"This is my insurance agency! Yes, their performance and customer service are superior. I speak as if they are there, just me! Well, that's because they care for me as an individual, not as just another policy. As stated, my insurance agency!"

Donald Johnson

June 26, 2023

5  out of  5 rating by Donald Johnson
"Great service!!!"

Andre K

June 8, 2023

5  out of  5 rating by Andre K
"I was so excited to learn about Light Stream personal loan options from Kim Mays State Farm agency. They were a major help and are extremely knowledgeable about a multitude of products and services."


May 26, 2023

5  out of  5 rating by CALVIN GLEATON
"Thank for taking the time to conduct my Insurance Assessment. This information gave me the perspective I needed. This will be life changing for my family. I now realize that I have always under estimated the value of Estate Planning. Looking forward."

BJ Green

May 26, 2023

5  out of  5 rating by BJ Green
"Excellent presentation on insurance on Mastermind Wealthy Group"

Karyn Heckstall

May 22, 2023

5  out of  5 rating by Karyn Heckstall
"Kim Mays was super nice and very forthcoming with information regarding anything about insurance. She came to an event at Urban Air to emphasize the need for math for young children because understands that a lot of kids feel inferior to math. I just really enjoyed my time with her as a guest speaker and I look forward to talking with her again."


March 30, 2023

5  out of  5 rating by DEREK SHIRLEY
"This office has all your insurance coverage needs. Gr8 staff, very knowledgeable and professional!"

Derick Pye

March 21, 2023

5  out of  5 rating by Derick Pye
"They make you feel like family. There are so many offices to choose from in the area however, this is the one you should choose!"

Valencia Grizzelle

January 10, 2023

5  out of  5 rating by Valencia Grizzelle
"This office is so awesome! Always available to assist with any questions or concerns! I love the professionalism and urgency with any request!"

j d

January 6, 2023

5  out of  5 rating by j d
"It was very great experience thanks Kelly for helping me."

Allana Caslin

January 5, 2023

5  out of  5 rating by Allana Caslin
"Thanks to Kelly Wright my trip to the tag office was not in vain! After waiting in line I was told I couldn't register my car without an insurance binder. I called Kelly, she emailed me the needed documents right away. As a result, I did not have to get back in line and was out of the tag office in no time! 😊🤸🏾‍♀️"

Phylicia Knox

December 29, 2022

5  out of  5 rating by Phylicia Knox
"With prices steady rising. State Farm was able to assist me with keeping my payments affordable. Kelly was extremely helpful during my call today. Thank you to Kim Mays and her entire staff."

Roderick Harvey

December 27, 2022

5  out of  5 rating by Roderick Harvey
"Great customer service. Also helpful with all insurance issues."

alvin jones

December 23, 2022

5  out of  5 rating by alvin jones
"Giving a shout out to Kim Mays and her phenomenal team. Stopped by the office today and met with Kelly, Terra, and De’Wayne. I had a wonderful experience. Great customer service and family friendly atmosphere. I would highly recommend this Agency for all who are looking for a firm that provides professionalism and quality assurance for your personal and/or professional needs. Thanks for all you guys do for our community."

Christopher Philbert

December 23, 2022

5  out of  5 rating by Christopher Philbert
"Kelly was amazing and treated me with respect. I recommend Kelly get a raise for her personality and customer service. Everyone in the office is amazing and I enjoy speaking with all of the associates."

Tash M

December 19, 2022

5  out of  5 rating by Tash M
"Kelly at the front desk is amazing!! I absolutely love this office. They took great care of me."

Madi Woodcock

December 14, 2022

5  out of  5 rating by Madi Woodcock
"Kelly was so sweet when I visited today! Thank you for the kind hospitality!! UWRG loves Kim Mays State Farm!❤️"

Trisse J

December 4, 2022

5  out of  5 rating by Trisse J
"Terra Kruse gave me quick and informative responses as well as a pleasure to speak with! Highly recommend."

David Pannell

November 29, 2022

5  out of  5 rating by David Pannell
"Kelly and the team provides excellent service, great product knowledge, wonderful staff that can assist with all of your personal insurance needs."

N Parker

November 28, 2022

5  out of  5 rating by N Parker
"Great staff! Excellent service!"


November 26, 2022

2  out of  5 rating by WenNRome
"Sometimes you will get a good agent but half of them don't even know what they are doing. I once was guaranteed a certain price if I had something dropped from my insurance and then the bill came and it was more than what it was before and all I could get was a half a** apology. Kim is seemingly always unavailable and some of her agents specialize in nice nasty. They are decent but best believe your rate will continue to jump a good amount every 6 months it seems. No, thank you."

Brian Phillips

November 25, 2022

5  out of  5 rating by Brian Phillips
"Pleasant and helpful reaction from the staff, especially when dealing with someone who doesn't deal with insurance that much!"