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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Darlene Davis

March 21, 2025

5  out of  5
rating by Darlene Davis
"Excellent customer service. By far the best agent I’ve worked with this far . You are appreciated. Don’t hesitate to reach out to Kim with your insurance needs ."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Miranda Beaupierre

March 19, 2025

5  out of  5
rating by Miranda Beaupierre
"I had a great experience with State Farm representative Tia Franco. She responded to my online application in less than 24 hours, answered all my questions regarding the quotes for home, auto and life insurance policies and provided pros and cons of each policy quote provided. She was very knowledgeable and patient. I highly recommend using her for you insurance needs."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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KBS

March 19, 2025

5  out of  5
rating by KBS
"Excellent customer service. Thanks Eboni and Emanuel for your consistent support!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Lester Norton

March 5, 2025

5  out of  5
rating by Lester Norton
"Thank you Kim. You’re the best Agent I’ve ever worked with. We have more businesses to open. And look forward to working with you."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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samuel truell

February 28, 2025

5  out of  5
rating by samuel truell
"Kia at Kim Mays Agency is a tremendous professional who delivers service to the customer kind wethat makes the customer feel better about making huge insurance payments she should be rewarded with a 10% raise."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Cameron Fitzgerald

February 20, 2025

5  out of  5
rating by Cameron Fitzgerald
"Amazing insurance company! I was able to save a lot more by switching to them"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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C. H

February 4, 2025

5  out of  5
rating by C. H
"Had an amazing experience working with Agent Corey Williams at this location. He was able to clearly articulate the different policies and help me understand what my needs are and align them with their offered products. I highly recommend reaching out to him for your insurance needs. Extremely professional, made my family and I feel at home! Exceeded my expectations."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Karon Conyers

January 29, 2025

5  out of  5
rating by Karon Conyers
"I was very impressed with the professionalism that i recieved today I made a car insurance change after 5 years and though kinda of reluctant, Victoria was very knowledgeable and provided great deals with discounts. I also was very impressed how over a year a go i called for a quote, and Victoria kept in touch to ensure i was getting the best covergae. I really appreaciate her. Im blessed to now be covered by Kim :)"
We responded:
"Thank you so much for your thoughtful review, Karon! We're thrilled to hear that Victoria's professionalism and dedication helped make your experience a positive one. It’s great to know she was able to assist you with your insurance needs—your satisfaction means a lot to us! -Kim"
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Hector Castro

January 25, 2025

5  out of  5
rating by Hector Castro
"Victoria was very knowledgeable and really helped me through the whole process."
We responded:
"Thank you for the great review, Hector! We're so glad to hear that Victoria was able to guide you through the process with her knowledge and expertise. We truly appreciate your feedback and are happy you had such a positive experience! -Kim"
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Teresa Lester

January 23, 2025

5  out of  5
rating by Teresa Lester
"Ms.Osby was very courteous, knowledgeable, and professional. She explained my account information and was able to answer all of my questions and handle all of my concerns in a timely manner. Customer service at it’s best. Thanks Ms Osby for being patient with as I know I had a lot of questions. You are an awesome asset to Kim Mays State-farm Agency!!"
We responded:
"Thank you so much for your wonderful review, Teresa! We're so glad to hear that Ms. Osby was able to provide you with the excellent service you deserve. Your kind words truly mean a lot to us, and we’re lucky to have her as part of our team! -Kim"
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Tamecia at Harvest Time Tax

January 10, 2025

5  out of  5
rating by Tamecia at Harvest Time Tax
"The customer service was top-notch. The Kim Mays team was responsive and helpful. They have the best rates and are the best insurance carrier I've ever had."
We responded:
"Thank you for the fantastic review! We're so glad to hear that our team provided responsive and helpful service. We truly appreciate your trust and look forward to continuing to serve you with the same high level of care and support! -Kim"
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Nicole Fortune

January 4, 2025

1  out of  5
rating by Nicole Fortune
"This agency seemed helpful in the beginning but we started working with them two months ago hoping to bring over our auto, home and umbrella insurance. They did a great job by immediately binding our auto insurance. However, it’s been 2 months and our homeowners and umbrella insurance has not been bound. It shows as pending on the app. We’ve called several times and sent emails with no response. Now we are faced with moving all of our insurance needs elsewhere. We know people are busy but it shouldn’t take over 2 months to bind a homeowners policy. Also they should have the decency to call their customers back."
We responded:
"Hey Nicole, I am sorry to hear that your policies have not issued yet, however rest assured you do have coverage for your home and umbrella. Unfortunately we are waiting on the underwriters from State Farm to issue the policy. I will check on this Monday for you and give you an update. Thank you so much for bringing this to my attention."
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Malisa Clark

December 31, 2024

5  out of  5
rating by Malisa Clark
"I had the pleasure of speaking to Kratia today. Just like I am sure, our insurance rates went up and started calling around for quotes. Kratia was very pleasant and professional. Their rates were not the lowest I found today, but due to our conversation and her professionalizam, I chose to switch to State farm. It is hard to find this kind of customer service. Thank you"
We responded:
"Thank you, Malisa, for taking the time to share your experience! We’re so glad to hear that Kratia’s professionalism and helpfulness made such an impression on you. Your feedback means a lot to us, and we’re thrilled to have earned your trust—welcome to State Farm! -Kim"
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Marjorie Thomas

December 13, 2024

5  out of  5
rating by Marjorie Thomas
"I was so overwhelmed with choosing the right insurance company for my home and car, but after speaking with Eboni at Kim Mays State Farm, I knew this was the company I would go with. The customer service was unmatched and the rates were more than reasonable. I will be referring them to family and friends. I know firsthand that when you have to use your insurance you will need fast and efficient customer service so I know I made the right choice."
We responded:
"Marjorie, thank you so much for the kind words about Eboni! We will be sure to pass them along to her. We appreciate your feedback and support! If you ever have any questions, feel free to reach out, we’re here to help! - Kim"
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Johnekka Taylor

December 10, 2024

5  out of  5
rating by Johnekka Taylor
"I visited this office on 12/9/24. I must say first impressions are everything. The office had a very welcoming feel smelled really nice and was clean. I was greeted by a young man with a smile by the name of Emmanuel. Emmanuel than let me know that Ms. Kim would be right with me. She was a breath of fresh air when she came around the corner. She not only introduced her self but her staff also. Everyone had very welcoming personalities from Emmanuel Kia and to Ms.Eboni who was working diligently but made time to still speak. She offered us tea and coffee before setting us up with her office manager Adasha. Adasha was through, professional, nice and knowledgeable. She was able to explain everything and was sure that I understood each and every word. I went into this much detail to say this . EXCELLENT customer service is rare these days. To walk into a place of business and see that the whole team has and supports the same standards makes me confident in any business I'm going to do with them. I thank each of you!"
We responded:
"Thank you so much for your kind words, Johnekka! We're thrilled to hear that you had a wonderful experience with our team. We are all dedicated to providing a warm and welcoming environment for everyone who visits. We appreciate your detailed feedback and look forward to assisting you again in the future! – Kim"
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venesha tindal

December 10, 2024

5  out of  5
rating by venesha tindal
"I have to say Eboni Law was very easy to work with. She listen to my concerns and was able for find me the perfect insurance at a decent rate."
We responded:
"Thank you for your kind words, Venesha! We're thrilled to hear that Eboni was able to assist you with your concerns and help you choose a suitable insurance option. Our team is dedicated to making the process smooth and stress-free for you. - Kim"
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Shaquana Miller

December 10, 2024

5  out of  5
rating by Shaquana Miller
"I would like to say that Eboni is very professional and knowledgeable. Anything that you may not be sure on she will definitely educate you on what’s most beneficial for your needs."
We responded:
"Thank you for the great review, Shaquana! We're happy to hear that Eboni was able to assist you and provide professional, knowledgeable service. Your feedback is truly appreciated, and we're here to help whenever you need us! -Kim"
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Darryl Sheppard

December 9, 2024

5  out of  5
rating by Darryl Sheppard
"I had an exceptional experience working with Eboni at State Farm. The customer service was outstanding, she took the time to thoroughly explain every detail and patiently answered all my questions. Eboni went above and beyond to ensure I fully understood my options. Her professionalism, knowledge, and friendly demeanor made the process smooth and stress-free. I truly appreciate the personalized attention and dedication. I highly recommend Kim May's State Farm Agency for anyone seeking top-notch service!"
We responded:
"Thank you for the amazing 5-star review, Darryl! We're thrilled to hear that Eboni provided such outstanding service and made your experience smooth and stress-free. We truly appreciate your recommendation and are grateful for the opportunity to assist you! -Kim"
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Angela Aull

December 9, 2024

5  out of  5
rating by Angela Aull
"Gave us the best price for the desired amount of home and auto coverage. Kim and her team are great!"
We responded:
"Angela, your review has made our day! It brings us immense joy to know that the Kim Mays State Farm team was able to offer you the perfect price for your home and auto coverage. Your contentment is our utmost priority, and we are grateful for your generous feedback. We will be there for you with open arms whenever you need us! Thank you again. -Kim"
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Sobeyo Thomas

December 9, 2024

5  out of  5
rating by Sobeyo Thomas
"Always professional and very informative. Emmanuel is awesome!!"
We responded:
"Thank you so much for your great review, Sobeyo! We're thrilled to hear that Emmanuel provided you with professional and informative service. Your kind words mean a lot to us, and we’re lucky to have Emmanuel on our team! -Kim"
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L Smith

December 6, 2024

5  out of  5
rating by L Smith
"I had to dig for the numbers while in a crunch, but Victoria came through for me on a Friday afternoon and worked magic on confirming coverage. Excellent customer service from Victoria Burden."
We responded:
"Thank you for your kind words! We're so glad Victoria was able to assist you with your coverage, especially under such a time crunch. Your feedback means a lot to us, and we’re proud to have Victoria on our team providing excellent service! -Kim"
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Marshall Thomas

December 4, 2024

5  out of  5
rating by Marshall Thomas
"Adasha, at the Kim Mays was caring, kind and concerned. She took time with a senior citizen as I made my decision. Also, I must admit that she saved me money."
We responded:
"Hi Marshall! Thanks so much for the kind words about Adasha! We will be sure to pass them along. Our team really appreciates your feedback and support! We are so glad we were able to assist you. - Kim "
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Marquita Maxwell

November 22, 2024

5  out of  5
rating by Marquita Maxwell
"I had an excellent experience working with agent Tia. They were incredibly knowledgeable, taking the time to explain all my options clearly and ensuring I felt confident in my choices. Their professionalism and willingness to answer my questions made the process smooth and stress-free. I truly appreciated their helpful guidance and would highly recommend their services to anyone seeking insurance or financial advice."
We responded:
"Thank you so much for your kind words, Marquita! We're thrilled to hear that Tia provided you with such a positive experience. Our team is dedicated to making sure you feel informed and confident in your decisions. We appreciate your recommendation and look forward to serving you again! - Kim"
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Tarika Morris

November 21, 2024

5  out of  5
rating by Tarika Morris
"Everyone know the anxiety we have attempting to call and get rates for auto insurance, but after I made the request I did want to go through the process. Victoria called and left her info and mailed it to my home. After a couple of weeks, I finally called Victoria and she was so helpful and quick to get everything I needed done. She was professional and always one step ahead of the process. I would definitely recommend her services to anyone looking for insurance for anything. Thank you again Victoria Burden"
We responded:
"Thank you for the wonderful review, Tarika! We're so glad Victoria was able to make your auto insurance process smooth and stress-free. If you ever need further assistance with your insurance needs, please don’t hesitate to reach out – we're here to help! -Kim"
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Miller Time

November 20, 2024

5  out of  5
rating by Miller Time
"Even if you don’t decide to move forward with a policy, you will be thankful for knowledge and insight Eboni shares."
We responded:
"Thank you for the wonderful feedback! We're happy to hear that Eboni was able to provide valuable knowledge and insight during your experience. We appreciate your kind words and are always here to assist! -Kim"